IT Support and Training
Based in New Norfolk and servicing the Derwent Valley
I, Samuel Whittle (Whittle Designs), am a sole trader providing IT support, including troubleshooting, repairs and training. I specialise in supporting individuals, small businesses, and community organisations.
Some of the services that I can provide:
- Support setting up new devices (Desktops, laptops and mobile devices)
- Basic device troubleshooting and repairs (Desktops, laptops and mobile devices)
- Support setting up or accessing online services
- One-to-one training to use software, apps, services and devices
- Setting up or maintaining websites through major providers (Squarespace, Wix, WordPress, and others)
I also provide photography services at whittle.photography
Our services
Computer Assistance
I offer support for setting up new systems, troubleshooting software and hardware issues, installing and removing software, and can provide one-on-one tutorials for day-to-day computer use.
- Setting up new or secondhand desktops, laptops or mobile devices
- Troubleshooting software and hardware
- Setting up and troubleshooting basic networks
- Basic repairs for desktops and some laptops
- One-to-one training on using computers, software and mobile devices
- Support accessing online services
Web and Graphic Services
I can help you navigate the process of setting up, updating and maintaining basic websites. We also offer basic graphic design services for your website.
- Setting up or updating websites on most major providers (Squarespace, Wix, WordPress, etc)
- Basic graphics and image creation
- Flyer and banner designs (please note that we do not offer any printing service)
Other Services
I have experience working with audio/visual systems and can help you to set up or troubleshoot your system.
- Setting up and troubleshooting TV/Projectors
- Setting up and troubleshooting sound systems
- Setting up and troubleshooting PA systems
About
I have a couple of decades of experience built up working with technology in various forms. This has included building and repairing computers, creating and maintaining websites, troubleshooting mobile devices, providing training for users (young and old) and setting up networks. I also spent time over the last 20+ years at the DVOAC with various stints as a volunteer, part-time coordinator and committee member.
I have a formal background in computer science and education, and am an associate member of the Australian Computer Society.
Contact
Current Fees
On-site visits may incur a travel fee if outside of the New Norfolk township.
| Item | Cost |
| One-to-one training | Hourly rate – $50 (charged per 30min) |
| Assistance setting up or accessing online services | Base fee – $20 Hourly rate – $40 (charged per 15min) |
| Assistance setting up a device (Desktop, laptop, mobile device) | Base fee – $20 Hourly rate – $40 (charged per 15min) |
| Basic troubleshooting (Desktop, laptop, mobile device) | Diagnostic – $20 Hourly rate – $80 (charged per 15min) |
| Basic repairs (Desktop, laptop, mobile device) | Diagnostic – $20 Hourly rate – $80 (charged per 15min) |
| Setting up a home network | Contact for pricing |
| Website setup | Service setup fee – $300 Website setup – negotiated Website maintenance – negotiated (Note: hosting and domain purchase are not included) |
| Setting up TV, projector and/or audio | Contact for pricing |
| Troubleshooting TV, projector and/or audio | Contact for pricing |
| Graphic Design | Contact for pricing |
*Please note prices are subject to change at any time